How Can We Help?

Don't Leave a Question Mark in Your Mind!

Why I should choose?

Our carpets are beautiful, and we are not trying to sell you carpets. You can shop with peace of mind.

After how many days will the carpet I order be delivered?

Orders placed until 15:00 are shipped on the same day, and you will receive them within 1-2 business days. We work with Yurtiçi Kargo to minimize the disruptions.

How do I return the carpet I ordered?

You can easily return your carpet within 14 days without giving any reason, provided that you do not use it. We will reflect your refund amount to your account or card within a few working days after you check it on the day it reaches us.

I'm having trouble choosing, what can I do?

Our clerk app is just for those who have a hard time choosing, answer the questions and find your home carpet easily. Hemen Dene!

After ordering a few rugs, wrap the one you love and return the others, so you don't have any questions. We call it "free to try" :)

Is there a store where I can see the rugs?

We have stores in Ankara where we have hosted thousands of people since 2004. If you go to Çayyolu right now, you can stop by Halıcızade and take a closer look at the carpets. If you love your home and carpets, let's meet, even if you don't buy a carpet, your eyes will be opened :)

I live abroad, can I order?

From Tokyo to Texas, you can order anywhere the cargo reaches, we ship to any point in the world with DHL, TNT, UPS and FedEx.

Can I get it in installments?

We have 12 installment services for all cards at cash price, you can get them easily without tiring your budget.

Is there payment at the door?

Yes, you can also place your order with cash on delivery option.

Do you do carpet repairs?

In cases such as eaves, burns, wear and tear, we repair your carpets with our meticulous craftsmen and erase the tiredness of time.

I have old carpets, would you buy?

We buy old carpets and rugs, we need to see your carpet closely so that we can make a healthy offer.

Contact Us

If you did not find the question you were looking for above, contact us immediately. You can be sure that we will do our best for you.